The following information is taken from the “TERMS AND CONDITIONS OF SALE” document. Click on Terms of Sale for complete document.
5. Return of Products by You
We will accept a return of most products, provided such return is made within 30 days of shipment to you and provided such products are returned in their original condition. On shipment of the products we will provide a Return Merchant Authorization (RMA) form that must accompany your return of the products to us. Products returned to SafeSpear, LLC without an RMA form will incur a 15% restocking fee. Returns beyond thirty (30) days will not be accepted.
Shipping and Insurance
Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. SafeSpear, LLC is not responsible for customer returns that are lost or damaged during shipping.